Frequently
Asked Questions
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Does the HumanX team work at their clients' offices or site?
Absolutely we can! Our services can be delivered virtually or in - person at your office. It is up to you how you decide to engage us. Wherever possible, we’d love to show our faces around your office, it’s great for transparency, communication our relationship with you - and to let your teams get to know us too. Depending on our arrangement, your Outsourced HR team members could have regular, scheduled days to work from your office location.
Is HR outsourcing an ongoing arrangement or a short-term partnership?
Our approach to Outsourced HR is to support your company, wherever and however it needs it. We can operate as an additional resource, or better yet, ensure you have all hands on deck for a project launch or during change within the organisation. In most instances, HR outsourcing is a longer - term engagement, simply because this is how our clients choose to operate and this is how you will enjoy the biggest cost benefits - with ongoing access to expertise and support from experienced HR consultants.
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FAQs
Does the HumanX team work at their clients' offices or site?
Absolutely we can! Our services can be delivered virtually or in - person at your office. It is up to you how you decide to engage us. Wherever possible, we’d love to show our faces around your office, it’s great for transparency, communication our relationship with you - and to let your teams get to know us too. Depending on our arrangement, your Outsourced HR team members could have regular, scheduled days to work from your office location.
Is HR outsourcing an ongoing arrangement or a short-term partnership?
Our approach to Outsourced HR is to support your company, wherever and however it needs it. We can operate as an additional resource, or better yet, ensure you have all hands on deck for a project launch or during change within the organisation. In most instances, HR outsourcing is a longer - term engagement, simply because this is how our clients choose to operate and this is how you will enjoy the biggest cost benefits - with ongoing access to expertise and support from experienced HR consultants.
Is it cheaper to outsource HR than hire someone in-house?
It really depends on your particular HR requirements but when comparing a stand alone internal resource versus the capability of an Outsourced HR agency like HumanX HR then outsourcing becomes a much cheaper proposition. With the Outsourced HR model we are responsible for training and managing the HR team, the salary on-costs including Superannuation, leave entitlements and sick days. We take care of quality assurance and provide you the peace of mind of having a team of HR practitioners with diverse specialties that you can access as required. Not to mention the reduction in payroll tax and insurance costs. When you weigh up all these things then the answer becomes pretty simple.
Do you have off-the-shelf services?
Our HR solutions are curated by humans, for humans. We design bespoke solutions for businesses big and small to ensure that you have access to the right HR support at the right time. If you think a standardised HR solution would work for your teams, we’d love to challenge that. Get in touch with our HR agency to explore potential HR solutions for your business.
Do your HR practitioners have specific HR skills?
Our team of HR leaders have skills and experience in specific HR disciplines. Most importantly, everyone in our team has generalist experience to ensure that we always have one eye on the bigger picture. We align sector and industry experience to our clients' needs. To live our values, we ensure that our team is genuinely excited by the clients that we work with.
I need an experienced HR practitioner onsite – can you help?
Absolutely. Our experienced team of 25+ HR experts are located across Australia and we deliver our outsourced HR solutions onsite and remotely where required.
What are the benefits of outsourcing HR?
Outsourcing HR can speed up outcomes, relieve pressure on teams delivering HR projects, provide an objective lens to look at complex HR matters, and allow leaders to access HR expertise that is not available in-house. With the right Outsourced HR solution you can minimise your people risks and improve compliance with legislative employment requirements. Most importantly, Outsourced HR should facilitate your ability to achieve your organisational strategic goals by developing the right HR strategy underpinned by data and human-centric solutions. The best way is to consider us as your business partner.
Is Outsourced HR suitable for a business of any size?
Yes! One of the most common questions that we are asked is "how many employees should I have before I bring HR into my business?" There is no right answer here, but we know the right questions to ask. HumanX supports teams that are large (1,000+ humans), small (less than 15) and scaling. Our bespoke outsourced HR models put together the right mix of skills and experience for your team.
Have a question about Workplace Investigations?
When should you consult a workplace investigator?
Workplace investigations are undertaken when allegations of wrongdoing are made or behaviour occurs that breaches workplace policies, codes of conduct or expected behaviour, such as bullying, discrimination, sexual harassment and safety violations. Additionally, where an employee is believed to have acted contrary to their employment contract.
In most of these instances, it is recommended that companies speak to a professional workplace investigator as soon as possible.
Engaging an external workplace investigator like HumanX mitigates the likelihood that the Fair Work Commission will find fault with the investigation undertaken.
For more information about your specific circumstances, please get in touch with our team.
What happens after a workplace investigation?
After a workplace investigation has concluded, the ‘problem’ might not always have been resolved. Appropriate action may have been taken, but there may be a change in atmosphere, engagement and culture in the workplace. People can often ‘take sides’ in these situations or feel let down because they did not get the result they were hoping for.
HumanX is an outsourced HR agency. Post investigation, HumanX HR practitioners can proactively help your organisation plan and manage the ripple-effect of any outcome of the investigation.
Our HR consultants can help you address the root cause of the issues and design a HR strategy to reconnect your people, with your company, values and one another.
How can we ensure a fair investigation?
A workplace investigation is a fact-finding discipline and therefore it must not be conducted with preconceived outcomes.
Working with an experienced outsourced workplace investigator is the best option for ensuring procedural fairness throughout the process.
The outcomes of poorly handled internal investigations can be challenged - often due to lack of experience by the investigator, but also due to perceived bias, a poor HR investigation process, findings of fact not consistent with evidence produced and unjust decisions.
Independent workplace investigators are the best option for a successful workplace investigation.
Will HumanX workplace investigators work independently from our business?
When you engage HumanX to undertake the workplace investigation, we will conduct the investigation in an independent, impartial and unbiased manner. The advantage of outsourcing the workplace investigation is that any actual or perceived risk of bias will be discharged.
Once you have briefed us on the matter(s) to be investigated, we take the burden of conducting the investigation from you and your team. We carry out the workplace investigation in a timely fashion and provide you with a clear and detailed report at the end of the process.
What are the ramifications of not conducting a workplace investigation?
When allegations of wrongdoing or misconduct are raised in the workplace, a workplace investigation should be undertaken. There are several potential implications to the employer if a workplace investigation is not conducted in these instances, including:
- the risk of a dismissal being challenged by an employee, which if successful may result in reinstatement and payment of compensation
- possible litigation which may have wide ranging ramifications
- reputational damage to the organisation and the management team. Including the perception of not being an employer of choice
- drop in workplace morale as employees may feel their company is not safe and the organisation they work for is not willing to protect them or believe them.
How much does a workplace investigation cost?
It depends.
There are many factors that influence the cost of the workplace investigation. For instance, the type and nature of the allegations, number of parties involved and quantum of evidence to be collected and analysed.
Just like any service in the market, you get what you pay for. An outsourced agency with highly experienced practitioners and robust processes and techniques will charge more than a contractor fumbling their way through a process that could leave you with wide ranging ramifications.
This is not a risk worth taking and cost should not be the most important factor when selecting a provider to conduct your workplace investigation.
The potential cost of a poorly handled investigation far outweighs the cost of an investigation conducted properly and thoroughly.
We are constantly engaged to conduct investigations that were performed unsuccessfully in the first place by inexperienced providers.
Do you record interviews during a workplace investigation?
Yes, we always record the interviews once we have obtained consent to do so.
We engage a third party to transcribe the interviews and we will provide you a copy of the transcriptions along with our report.
