Workplace Mediators
Employee Relation Services

Workplace Mediators

HumanX HR’s team of mediators bring our human-first values into every situation. We are dedicated to promoting fairness and respect and confidentiality. Workplace mediation is never about finding fault – mediation is about communication. The mediation process is designed to help parties find common ground, share perspectives and agree a way forward.

Engaging workplace mediators demonstrates commitment, open-mindedness and employee value

Workplace mediation is never about finding fault or figuring out facts – mediation is about communication. The mediation process is designed to help parties find common ground, determine the root cause of the issues at hand, share perspectives and agree a way forward.

A workplace mediator is never engaged to determine facts, get to the bottom of a situation and make a ruling on who is right or wrong - if this step is needed first, a workplace investigation should take place instead. Workplace mediators are facilitators.

HumanX HR’s team of mediators bring our people-first values into every situation. We are dedicated to promoting fairness and respect and confidentiality.

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Mediation in the workplace gives teams back their time

Studies have found that over 65% of performance issues in the workplace result from strained relationships and minor disagreements. Accessing workplace mediation services can be pivotal in maintaining solidity and cohesion in every workplace, which changes the game for the success of your business.  With up to 30% of a manager’s time being spent dealing with conflict or workplace disputes, it makes sense to engage an external human resources agency like HumanX HR. Aside from providing an invaluable impartial approach, working with a third party can change the nature of disputes before they even arise.

Workplace mediation process with HumanX


Let’s talk

When you work with HumanX HR to facilitate a workplace mediation session, we’ll act as an objective third party who comes to the situation with no bias. The first thing we’ll do is meet with each individual party to understand their concerns and issues. We’ll want to know their opinion on how they believe the matter can be resolved because, at the end of the day, sometimes people just like to be heard.


Constructive conversations

Next, we’ll undertake a facilitated discussion with both parties together – this will be an opportunity for each party to voice their concerns and hear what the other party has to say. We’ll support them to be open about this, and we’ll highlight individual concerns and see if a common ground of understanding can be established. As workplace mediators, our role here is to ensure this conversation remains productive and fair.


Mediation support wherever it is needed

If a resolution can be found during the workplace mediation session, our Outsourced HR teams and HR Consultants can help build a plan or roadmap to achieve this. Where possible, it’s always great if we can measure or check in on this for mediation to be successful in the long-term. Working with specialists in HR, we promote safe spaces and confidentiality. However, workplace mediation sessions can also be leveraged to identify any other concerns. Conflict is natural, but ideally avoidable. If there are wider concerns afoot, HumanX can help guide the ship straight, working with wider teams, leaders and in collaboration with existing HR teams.

An approach to mediation to rebuild foundations for a healthy workplace

A single workplace dispute can create waves in an otherwise-functional, productive and healthy organisation. In light of this, it’s so important to invest in adequate mediation advice that can rebuild the foundations of your workplace before damage seeps into the culture.

Experiences of the same event can be different for everyone. As workplace mediators, it is often our responsibility to help translate and foster an understanding between unique perspectives. We never lose sight of the bigger picture and how this is impacting the company outside of the workplace mediation session or conversation itself.

Mediation in the workplace is required in a variety of situations, including:

  • Matters that do not involve serious misconduct, but do feature a conflict as a result of misunderstanding, personality differences or a difference of opinion.
  • Working and communication style differences
  • Management of grievances
  • The impact of change, evolving procedures and practices in the workplace

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Our Clients say it best

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"I was impressed with HumanX's outsourced HR services. Their team was knowledgeable and tailored their approach to our needs, significantly improving our HR processes. Highly recommend for any business seeking expert HR support."

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Sofia Martinez
Blackdrop Co
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Do you recognise your company in any of these scenarios?

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Our HR is too Toby-from-the-office

Everyone has strengths, both as professionals and as people. There are many situations in which using an external HR consultant is a more effective option.

Ultimately, HR can be a tricky position to hold in an organisation; striking the balance between employee-support and communicating the company’s message; empathy versus becoming an agony aunt; being the champion of culture whilst also being the person managing risk.

Bringing in HumanX to support your team means that everyone can play to their strengths. Our experts can create space for critical conversations, feedback honestly, without agenda, and help leaders make decisions based on real information. We can support Toby with performance management plans and work to achieve company goals together.

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Our HR department needs support

Modern HR leaders require skills in project management, business strategy, commercial awareness, coaching, talent management, compliance and workplace relations, remuneration, learning and development, and of course recruitment.

Outsourced HR experts can support the internal team without the distractions of politics, everyday requests and growing to do lists. Able to operate as an independent squad with a single focus or integrate into the team and fly alongside the existing HR managers to lead and deliver on projects, new initiatives or help cope with capacity.

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Need to get more out of the experts you already have

For business leaders who are craving space – both time and brain-space - a great HR team will understand that it is their job to enable people to do their best work. Choosing the right talent (or inviting the right talent to choose your business), designing a best-in-class learning and development program, and ensuring that your remuneration strategy is on point will help.

The gamechanger: coaching your leaders. This is the space where humans will grow, engage, and find their superpowers. Coaching is a skill in itself, it’s not every leader’s natural state. Great HR professionals have been equipped with coaching skills and understand that coaching is an ego-less journey that is critical to developing exceptional leaders. Structured coaching programs are a brilliant extra, but coaching in the workflow, and in day-to-day interactions between HR and leaders is a valuable must-have.

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My team tells me that communication needs improvement

If your team is feeding back to you that communication in the organisation needs improvement, they’re trying to tell you (without risking their jobs) that your communication needs improvement. Whether this is your communication directly, or as a leadership team, or simply internal systems and processes are not effective at allowing the flow of information, we can help.

Bringing external HR experts into a situation like this is efficient; we are able to zoom out and diagnose issues and challenges - from communication that may be causing frustration and high employee turnover to the root cause of disengagement. Better than that, we will also work with your organisation to develop the HR function to resolve any concerns, improve processes and mature the company’s approach to your people.

Contact us today to chat about your mediation.

Explore all our services

Outsourced HR

HumanX is an award-winning Outsourced HR agency that delivers results. We design Outsourced HR solutions based on trusted frameworks and class leading industry experience. A perfect blend of strategic and tactical HR solutions that will elevate the human experience in your workplace.

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HR Consulting

With our HR agency, boost your internal capability and see better results in less time. Engage a consultant or team to drive and lead HR initiatives that lead to incredible company-wide results. We can develop or pick up HR projects that you just can’t get traction with or assist with a particular isolated problem.

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HR Foundations

How can you expect to build a solid team without solid foundations? Here at HumanX, we know your eyes are set to the future with plans for growth and projects on the horizon, but you can’t get there if your people aren’t with you and you aren’t protected. Work with HumanX to develop functional processes, reliable boundaries and compliances that set your company up for future success and solid HR foundations.

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Learning & Development

Create a culture of progression, drive employee buy-in and enjoy all the benefits that go with it when you build an employee learning and development program that suits your business. Investing in L&D contributes to better organisational performance. Engaged employees are more productive, innovative, and adaptable, leading to improved business outcomes, increased revenue, and a competitive advantage in the market.

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Workplace Investigations

We are a leading provider of independent, impartial and fair workplace investigation services to organisations dealing with allegations of inappropriate behaviour at work. Most internal teams do not have the experience, capacity or resources to properly investigate workplace complaints without any perceived bias. Outsourcing workplace investigations to an independent firm is a cost-effective and practical method that will help you ensure compliance with legal and regulatory frameworks.

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Employee Relations

Your people are your power and your relationships are what connect you. Creating a strong framework for your employee relations can protect your business when you need it most – and when you least expect it. Our employee relations consultants are qualified and bring a human-centric approach to workplace investigations, mediations, disciplinary matters, terminations and other disputes.

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