Employee Relations


Employee Relations

Your people are your power and your relationships are what connect you. Creating a strong framework for your employee relations can protect your business when you need it most – and when you least expect it. Our employee relations consultants are qualified and bring a human-centric approach to workplace investigations, mediations, disciplinary matters, terminations and other disputes.

Effective employee relations management will benefit every aspect of your business.

If you believe, as we do, that people power business, effective employee relations should be at the top of your priority list.

Employee relations is quite a generic term that covers the various interactions and processes that take place between employers and employees, from employment contracts, and workplace policies and procedures through to performance management and workplace investigations. We like to think of it as the strategy behind building positive employee relationships.

The relationships fostered between employers and the talent they hire affects every single aspect of the organisation. You’ll never be able to completely stamp out conflict or the slight clash of personalities. It’s human. However, by working with our Outsourced HR teams, you can handle conflict effectively and efficiently, promote a more harmonious work environment and allow your employees to focus on their roles and goals.

Employee Relations

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Discover our full service offerings in the area of

Employee Relations


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HR Strategy

For organisations of all sizes, an effective HR strategy will create value. It will provide confidence and a united mission. HR strategy planning facilitates effective decision making and supports the human-first future of the organisation. We work with companies to blueprint a specific HR project, like the employee lifecycle; talent retention; or a restructure.

Employee Engagement

From diagnosing symptoms of poor engagement, to designing and deploying an engagement strategy; HumanX’s HR consultants can help. With so many moving parts, developing a sound employee engagement strategy can be tricky. With more than a few tricks up our sleeve, we have a knack for authentically boosting employee commitment and understanding.

Employee Retention

Employees have never felt so free to demand something else, somewhere else. This has created an environment of uncertainty for employers looking to retain motivated staff. We encourage businesses to take strategic and bold actions to ensure employees remain motivated, focused and appreciated. We change the game when it comes to retaining staff.

Employee Value Proposition

Building a strategic, attractive Employee Value Proposition can be the first step towards talent, retention and growth. An EPV is about internal branding, morale and culture as well as benefits, market positioning and leadership. A great EVP should take your commitment to your employees and amplify it.

Organisation Design

Here at HumanX HR, we understand the many moving parts of good organisation design. We’ll help you to align seamlessly at the leadership level before helping you spot the gaps in your current approach. Working with you to design an organisation framework that fits your needs, HumanX HR can assist you in bringing every element to life.

Workplace Culture

Workplace culture is the unique personality of your organisation. It encompasses the values, behaviours, and interactions that define your work environment. It’s often referred to as ‘the way things are done around here’. Just as every workplace is distinct, so is its culture. Some workplaces focus on collaboration and team spirit, while others may emphasise individual contributions. As workplace culture experts, we understand that the essence of workplace culture isn't just about what it is, but also about how to shape and optimise it to align with your organisations' vision, mission and goals. Our role is to assist you in measuring, monitoring, and transforming your workplace culture.

Performance Management

People are the pillars of a workplace – and it’s imperative they are treated as such. We never recommend a one-size-fits-all approach, because every organisational structure is unique. A supportive performance management framework should continuously support the individual and organisation. It helps to foster positive relationships, trust and build positive working environments.


Redundancy can be a maze; of legalities and requirements, but also of stress and emotion and change. The team at HumanX HR are experienced specialists. Not only does this mean that we’ve supported many companies and their people through the restructure and redundancy process many times before, we also bring our own values to every sensitive situation.


Exiting an employee can be a vital part of change and progression. But it is also a burden and takes a toll if shouldered alone. HumanX’s workplace termination consultants help to promote stability and sound decision making. Our experts develop confidence in leaders, decision makers and all the way through your teams, protecting workplace morale and advocating communication.

Workplace Disputes

Making workplace dispute resolution simple - and positive.

Workplace Mediators

HumanX HR’s team of mediators bring our human-first values into every situation. We are dedicated to promoting fairness and respect and confidentiality. Workplace mediation is never about finding fault – mediation is about communication. The mediation process is designed to help parties find common ground, share perspectives and agree a way forward.

HR Audit

A HumanX HR audit is designed to explore existing HR effectiveness and current state, and reduce the risk for your business by shining a light on what you don’t know. Working to your strengths and weaknesses, we’ll assess and address the gaps in your business, and give you the tools to make change and move forward.

HR Policies

Contemporary HR policies should reflect the tone of your organisation and culture. Beautifully designed and easy to navigate, our philosophy to HR policies is that they should be more than enforceable documents. They should be living and breathing documents guiding humans in the workplace.

Performance Appraisals

Performance appraisals are not a silver bullet to managing talent in your organisation. They are one tool in the talent toolkit that is required to take a holistic approach to talent management. Performance appraisal focuses on a clear and meaningful evaluation of an employee’s performance. HumanX will support you in rallying an innovative approach that gets results.

Executive Coaching

Inspiring, effective business leaders are the spearhead of any modern workplace. They will shape and motivate the working environment around them, impacting every individual in the organisation. Executive coaching builds the skills and characteristics needed for new and emerging leaders. Start your executive coaching journey with HumanX

Team Coaching

To take your business to the next level, or to iron out some problems, team coaching or team building training allows you to get the most out of the people that power your workplace. Show your investment and commitment and reap the incredible rewards in return, starting with tailor-made team coaching from HumanX.

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Strong employee relations create rock-solid companies

Creating a strong framework for your employee relations can protect your business when you need it most – and when you least expect it. Because at the end of the day, when do problems ever arise at the right time? Having all of your ducks in a row at day dot in the case of a bump in the road can save you and your organisation valuable time, money and momentum.

Here at HumanX HR, we understand that every single organisation requires a unique  approach. Whether you’re new to the game and need to establish HR foundations, or you’ve been in the industry for decades, and you’re looking to make sure you still stand solid, our human-centric team can help you out.

When you have the tools to effectively manage your people, you have the power to take on the world. HumanX HR experts have the strategic business oversight and human-first experience to reinvigorate employee relations to make a long-term difference to everyone.

Employee relations management is a journey


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When you work alongside HumanX HR to develop your approach to employee relations, we will support you to realign your workplace goals in order to harness productivity, competitiveness and collaboration. With a world of industrial relations experience up our sleeve, you’ll find our services fit organisations of every shape and size and can be seamlessly integrated into your current frameworks.


Tailoring your needs

Irrespective of the service you need, we can help you get there. From workplace investigations to Fair Work matters, termination of employment, workplace policies, consultation and negotiation, employee disputes, complaints of bullying, sexual harassment, discrimination or fraud, workplace mediation, award alignment, bargaining and workplace health and safety. HumanX HR will help you navigate these matters in a compliant manner, giving you confidence to make defensible decisions to move forward.


Let’s work together

You might engage our employee relation consultants for a simple one-time project, like an employee termination. Or you might like to have us on board across a larger scale of responsibilities, such as reviewing policies, employment contracts, award alignment and current employee issues. Whatever your mission is, we’ll support you to succeed with bells on.

Big picture employee relations

Employee relations is applicable to industries of every nature – because, at the end of the day, we all use people to power our purpose. With the main goal of every workplace relations strategy being the improvement of relationships and collaboration, it takes a village to make ripples here. But it can be done, and it’s more important now than ever before to show your employees how much they are valued.

So why are employee relations vital? Well, they strengthen employee engagement by a long shot. One study found that while 90% of leaders know employee engagement is key, only about half know how to address the issue. It’s true that highly motivated employees and an all-around engaged workplace foster more success and competitiveness in the overall business, so don’t forget the bigger picture.

Employee satisfaction, productivity and empowerment all go hand in hand – and these concepts are catalysed by communication and frameworks that work well. Great communication is embedded in effective employee relations strategies, so don’t underestimate the benefits of a well-structured approach to navigating the twists and turns of your workplace. With the emergence of ‘quiet quitting’ and the great resignation, it’s more important than ever to maintain a well-rounded approach to keeping employee spirits high. That’s why working with an external human resources team like HumanX HR can change the game for you and your team.

Your questions about employee relations

What is employee relations?

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Employee relations is exactly what it says on the tin – it is the term used for the internal relationships that exist within an organisation. This could be between wider leadership with their team, but also the relationship between employees. Quality employee relations go hand in hand with a positive working environment and workplace culture.

Employee relations matters because it is what connects your teams and individuals with your business. You’ll use and rely on these relationships for communication, to build loyalty, to inspire innovation and ultimately connect everyone in the organisation with the goals or mission you are trying to achieve.

What does working on improving employee relations look like?

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HumanX are HR & employee relations experts. We are so good at what we do because we take tried and true frameworks and strategies and tailor them to each business we work with. In this way, improving employee relations can look different for every business, depending on the areas that need the most support. 

The first step to building positive employee relations is commonly through compliance. Compliance with employment laws and industrial instruments is a fundamental aspect of managing employee relations effectively. This may involve reviewing salaries, working hours, workplace safety frameworks and dispute resolution procedures.

Employee relations, similar to improving workplace culture, is a holistic and personalised project for every business. Working with experts will ensure you invest your time and resources in the right initiatives that are going to have a positive impact for the business.

Will HumanX work alongside our company to improve relationships?

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Yes, we can.

HumanX can operate as strategic business partners and HR consultants that provide strategy and oversight on any project. However, we can also work collaboratively on an ongoing basis with your teams to improve relationships in the workplace. Employee relations will be unique to every organisation. Therefore, our approach and partnership can always be tailored to your business, to suit your needs, your internal HR capacity and regulatory operating environment that applies to you.

What are the key benefits of effective employee relations?

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Effective employee relations create a work environment where employees feel respected, valued, and motivated, leading to numerous positive outcomes for the organisation. Most commonly it can lead to increased employee satisfaction and improved legal compliance. This in turn leads to reduced turnover, higher productivity, improved innovation, a positive reputation and protection from costly disputes. 

How does HR and employee relations intersect?

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Employee relations is a specialised function within the broader HR umbrella, focusing on the management of employee relationships, conflict resolution, and creating a complaint work environment. Our Employee Relations experts will work with our HR experts to implement compliance frameworks and strategies through a human-centric approach to ensure employee buy-in. 

In particular, performance management, training and development, employee engagement, diversity and inclusion, and workplace culture are aspects where HR and employee relations collaborate to create a supportive and productive workforce.

Do you recognise your company in any of these scenarios?

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Our HR is too Toby-from-the-office

Everyone has strengths, both as professionals and as people. There are many situations in which using an external HR consultant is a more effective option.

Ultimately, HR can be a tricky position to hold in an organisation; striking the balance between employee-support and communicating the company’s message; empathy versus becoming an agony aunt; being the champion of culture whilst also being the person managing risk.

Bringing in HumanX to support your team means that everyone can play to their strengths. Our experts can create space for critical conversations, feedback honestly, without agenda, and help leaders make decisions based on real information. We can support Toby with performance management plans and work to achieve company goals together.

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Our HR department needs support

Modern HR leaders require skills in project management, business strategy, commercial awareness, coaching, talent management, compliance and workplace relations, remuneration, learning and development, and of course recruitment.

Outsourced HR experts can support the internal team without the distractions of politics, everyday requests and growing to do lists. Able to operate as an independent squad with a single focus or integrate into the team and fly alongside the existing HR managers to lead and deliver on projects, new initiatives or help cope with capacity.

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Need to get more out of the experts you already have

For business leaders who are craving space – both time and brain-space - a great HR team will understand that it is their job to enable people to do their best work. Choosing the right talent (or inviting the right talent to choose your business), designing a best-in-class learning and development program, and ensuring that your remuneration strategy is on point will help.

The gamechanger: coaching your leaders. This is the space where humans will grow, engage, and find their superpowers. Coaching is a skill in itself, it’s not every leader’s natural state. Great HR professionals have been equipped with coaching skills and understand that coaching is an ego-less journey that is critical to developing exceptional leaders. Structured coaching programs are a brilliant extra, but coaching in the workflow, and in day-to-day interactions between HR and leaders is a valuable must-have.

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My team tells me that communication needs improvement

If your team is feeding back to you that communication in the organisation needs improvement, they’re trying to tell you (without risking their jobs) that your communication needs improvement. Whether this is your communication directly, or as a leadership team, or simply internal systems and processes are not effective at allowing the flow of information, we can help.

Bringing external HR experts into a situation like this is efficient; we are able to zoom out and diagnose issues and challenges - from communication that may be causing frustration and high employee turnover to the root cause of disengagement. Better than that, we will also work with your organisation to develop the HR function to resolve any concerns, improve processes and mature the company’s approach to your people.

Make your company stronger. Starting with your people.

At HumanX HR, our employee relations capability and expertise are unrivalled. With a human-centric approach and an unparalleled level of industry knowledge, the team at HumanX HR can take your organisation to brand new levels by fortifying your foundations.

Explore all our services

Outsourced HR

Award winning Outsourced HR agency that delivers results. We design Outsourced HR solutions based on trusted frameworks and class leading industry experience. A perfect blend of strategic and tactical HR solutions that will elevate the human experience in your workplace.

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Learning & Development

Create a culture of progression, drive employee buy-in and enjoy all the benefits that go with it when you build an employee learning and development program that suits your business. Investing in L&D contributes to better organisational performance. Engaged employees are more productive, innovative, and adaptable, leading to improved business outcomes, increased revenue, and a competitive advantage in the market.

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Workplace Investigations

HumanX is a leading provider of independent, impartial and fair workplace investigation services to organisations dealing with allegations of inappropriate behaviour at work. Most internal teams do not have the experience, capacity or resources to properly investigate workplace complaints without any perceived bias. Outsourcing workplace investigations to an independent firm is a cost effective and practical method that will help you ensure compliance with legal and regulatory frameworks.

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HR Consulting

With our HR agency, boost your internal capability and see better results in less time. Engage a consultant or team to drive and lead HR initiatives that lead to incredible company-wide results. We can develop or pick up HR projects that you just can’t get traction with or assist with a particular isolated problem.

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HR Foundations

How can you expect to build a solid team without solid foundations? Here at HumanX, we know your eyes are set to the future with plans for growth and projects on the horizon, but you can’t get there if your people aren’t with you and you aren’t protected. Work with HumanX to develop functional processes, reliable boundaries and compliances that set your company up for future success and solid HR foundations.

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