Employee Retention Consultants
In an era of quiet quitting and the great resignation, keeping your best people requires more than just luck. Our employee retention consulting team develops bold, human-centric strategies to ensure your staff remain motivated, focused, and deeply appreciated.
Employee Retention Services
Bespoke Employee Retention Strategies
We partner with you to develop a comprehensive employee retention strategies that align your organisational structure, leadership, and communication style. By reframing how you view employee turnover, we help you build a workplace where talent chooses to stay.
Employee Value Proposition (EVP) Development
Our team helps you refine your Employee Value Proposition to make your organisation an employer of choice. We believe there is no need to "keep people in" when you offer an experience they simply can’t refuse.
Leadership & Executive Coaching
Because people often leave leaders rather than jobs, our Learning & Development specialists coach your management team to be more approachable and inclusive. This is a critical component of any successful employee retention program.
Exit Interview & Turnover Analysis
To improve employee retention, you must first understand why people leave. We conduct thorough, impartial exit interviews to identify motivators and trends, turning departures into opportunities for organisational growth.
Employee Engagement & Culture
We work to establish an attractive, supporting Workplace Culture as the foundation of your business. By fostering creativity and respect, we turn your workplace into a high-performance environment.
Performance Management Integration
By encouraging two-way feedback through Performance Management, we help team members feel like valued contributors. This holistic approach ensures every member of your team feels appreciated rather than like a cog in a machine.
Let's talk
Our solutions in action
When to seek an emplpyee retention consultant?
High Turnover or Rising Recruitment Costs
If your business is struggling with a higher-than-average turnover or long search periods for new talent, it is time for a specialist employee retention strategy. Proactive intervention reduces the financial strain of constant hiring.
Catalyst Events or Toxic Culture
Specific events, such as a workplace investigation or the identification of a toxic manager, can trigger a wave of departures. Engaging a consulting team immediately helps contain the impact and restores stability to the workforce.
External Market Pressures
When competitors are poaching your top performers with better value propositions, you need to rethink your own talent retention approach. We help you reassess your pay, trust, and growth opportunities to stay competitive.
Why use an external employee retention consultant?
Impartiality & Objective Insights
An external Outsourced HR team can identify motivators and catalysts for departures that internal managers might miss. We enter the situation without preconceived beliefs, allowing for a truly honest assessment of the workplace experience.
Leveraging Market Knowledge
Our consultants bring unique experience from across the wider market. We use this "big picture" view to benchmark your current employee retention program against industry standards and competitor offerings.
Greater Employee Honesty
Employees are often more comfortable providing honest feedback to a third party. This allows us to uncover the "secrets" behind quiet quitting and build a roadmap for genuine, sustainable change.
Our approach to building employee retention strategies
Our approach is thorough and data-driven, ensuring your strategy is built on facts rather than assumptions.
1. Assessment and Scope Definition: We meet to understand your current turnover rates and the specific challenges your business is facing.
2. Planning and Preparation: We design a tailored investigation phase, identifying the best methods to capture honest employee feedback.
3. Evidence Gathering: Through interviews and data analysis, we identify the motivators and trends causing individuals to leave.
4. Analysis and Documentation: Our employee retention consultant team develops a comprehensive report outlining weaknesses and opportunities.
5. Decision and Reporting: We present a bespoke employee retention strategy with clear, actionable initiatives for your leadership team.
6. Follow-up: We partner with you for a minimum of 6 months to measure success, adjust initiatives, and ensure the changes resonate with your people.
Have a question about Employee Retention?
What is employee retention?
Employee retention can be looked at as the number or percentage of employees who continue to work at an organisation during a set period of time, for example, per calendar year. Essentially, it’s the inverse of employee turnover.
Employee retention can also be looked at as the strategy or approach for keeping those employees on-board, engaged and delivering for the organisation.
When is the right time to consider working with an employee retention consultant?
There is no “right” or wrong time to consider working with HR experts or rethinking your employee retention strategy. Often, HumanX are contacted by organisations who have experienced a higher than average turnover or the business is being negatively impacted by issues associated with retention, for example, high recruitment costs and long searching periods, growing dissatisfaction or low morale amongst employees.
However, sometimes there can be a catalyst event that requires a company to seek help from employee retention consultants. This could be an investigation or a toxic manager that has caused conflict in the workplace. Also, it could be external pressures, including talent poaching by competitors or better employee value propositions available in the market.
Establishing and implementing an employee retention strategy will take time to get right. Naturally, it will also take time for the initiatives or changes to resonate with your teams. Therefore, it’s recommended that you consult HR experts as soon as possible to minimise employee departures and their negative impact on your company and your people.
What can an external HR specialist achieve here?
Working with our team of outsourced HR experts, we will first work to understand why employees are choosing to leave a company. There are advantages to working with external consultants at this point, as we do not enter a situation with the same context or preconceived beliefs and are able to identify motivators, trends and catalysts for individuals leaving. We also come with unique experience of other workplaces and the wider market which we can use to offer insight and build the foundations of a strategy. Finally, external teams may also leverage more honesty from employees in feedback or coaching sessions as there are no pre-established relationships or demands.
Next, we’re able to develop a strategy that prioritises or addresses the biggest reason for people leaving. Although improving employee retention may be the metric or ultimate goal, these projects tend to have a far more holistic approach, working to improve the overall workplace experience, strengthening the communication and relationships in the business, both peer-to-peer and company-to-employee. As your external HR team, HumanX will help your company implement integrated, meaningful changes to your business, but also help leaders understand the benefits and value-add of this approach.
How long does it take to improve employee retention?
Employee retention can start to improve as soon as your organisation can recognise why and communicate change.
However, to start drawing conclusions on the success of new initiatives and to start measuring employee retention, you will need to determine a time period. We’d never recommend measuring a time period less than 6 months because this may lead to inaccurate results and a belief that no further action is required. Alternatively, it can have the adverse effect and you may be measuring a time period in which individuals who had already decided to leave the company take action and depart, leading to inaccuracies again.
Working with employee retention experts means you’ll access experienced professionals that will help guide your business through this turbulent period. HumanX will also tailor the strategic approach and measuring period to your organisation, too.
What are the long term benefits of employee retention?
The benefits of employee retention are incredibly far reaching - from reduced recruitment costs, to higher overall productivity and profitability, as well as the improved likelihood of hitting growth targets and new business goals.
However, it’s worth bearing in mind that all employees will have a life cycle within a company. Similarly, employee retention can only be advantageous if those employees are the right fit for the organisation and are engaged by their work and the company values. As such, an employee retention strategy is often coupled with employee engagement work and improvements to workplace culture. Oftentimes, it can also come with role design and support with recruitment, to ensure you’re hiring the right people, to flll the most important skills gaps and setting them up for success with the right onboarding process.
Our Clients say it best
"I was impressed with HumanX's outsourced HR services. Their team was knowledgeable and tailored their approach to our needs, significantly improving our HR processes. Highly recommend for any business seeking expert HR support."
Do you recognise your company in any of these scenarios?
Our HR is too Toby-from-the-office
Everyone has strengths, both as professionals and as people. There are many situations in which using an external HR consultant is a more effective option.
Ultimately, HR can be a tricky position to hold in an organisation; striking the balance between employee-support and communicating the company’s message; empathy versus becoming an agony aunt; being the champion of culture whilst also being the person managing risk.
Bringing in HumanX to support your team means that everyone can play to their strengths. Our experts can create space for critical conversations, feedback honestly, without agenda, and help leaders make decisions based on real information. We can support Toby with performance management plans and work to achieve company goals together.
Our HR department needs support
Modern HR leaders require skills in project management, business strategy, commercial awareness, coaching, talent management, compliance and workplace relations, remuneration, learning and development, and of course recruitment.
Outsourced HR experts can support the internal team without the distractions of politics, everyday requests and growing to do lists. Able to operate as an independent squad with a single focus or integrate into the team and fly alongside the existing HR managers to lead and deliver on projects, new initiatives or help cope with capacity.
Need to get more out of the experts you already have
For business leaders who are craving space – both time and brain-space - a great HR team will understand that it is their job to enable people to do their best work. Choosing the right talent (or inviting the right talent to choose your business), designing a best-in-class learning and development program, and ensuring that your remuneration strategy is on point will help.
The gamechanger: coaching your leaders. This is the space where humans will grow, engage, and find their superpowers. Coaching is a skill in itself, it’s not every leader’s natural state. Great HR professionals have been equipped with coaching skills and understand that coaching is an ego-less journey that is critical to developing exceptional leaders. Structured coaching programs are a brilliant extra, but coaching in the workflow, and in day-to-day interactions between HR and leaders is a valuable must-have.
My team tells me that communication needs improvement
If your team is feeding back to you that communication in the organisation needs improvement, they’re trying to tell you (without risking their jobs) that your communication needs improvement. Whether this is your communication directly, or as a leadership team, or simply internal systems and processes are not effective at allowing the flow of information, we can help.
Bringing external HR experts into a situation like this is efficient; we are able to zoom out and diagnose issues and challenges - from communication that may be causing frustration and high employee turnover to the root cause of disengagement. Better than that, we will also work with your organisation to develop the HR function to resolve any concerns, improve processes and mature the company’s approach to your people.
Make your company stronger. Starting with your people.
HumanX HR is a human-first human resources agency that is at the top of the game when it comes to employee retention strategies. With an innate understanding of the complex modern workplace, their experts are armed with a wealth of knowledge that can give your business the boost it needs to succeed – no matter what comes out of the woodwork.
Explore all our services
Outsourced HR
HumanX is an award-winning HR Outsourcing agency based in Australia. We design HR Outsourced solutions based on trusted frameworks and class leading industry experience. A perfect blend of strategic and tactical HR solutions that will elevate the human experience in your workplace.
HR Consulting
With our HR agency, boost your internal capability and see better results in less time. Engage a consultant or team to drive and lead HR initiatives that lead to incredible company-wide results. We can develop or pick up HR projects that you just can’t get traction with or assist with a particular isolated problem.
HR Foundations
How can you expect to build a solid team without solid foundations? Here at HumanX, we know your eyes are set to the future with plans for growth and projects on the horizon, but you can’t get there if your people aren’t with you and you aren’t protected. Work with HumanX to develop functional processes, reliable boundaries and compliances that set your company up for future success and solid HR foundations.
Learning & Development
Learning & development (L&D) is essential for organisational performance, employee buy-in and staying competitive in the market. Learning and development specialists promote productivity, innovation, and adaptability, leading to improved business outcomes, revenue & longevity. HumanX learning & development consultants can help you stay on top of change.
Employee Relations
Your people are your power and your relationships are what connect you. Creating a strong framework for your employee relations can protect your business when you need it most – and when you least expect it. Our employee relations consultants are qualified and bring a human-centric approach to workplace investigations, mediations, disciplinary matters, terminations and other disputes.
