Scaling a High-Growth Tech Company With Outsourced HR
A Case Study on an international SaaS company headquartered in Sydney, specialising in building workflow automation tools for enterprise teams. After a rapid growth period, the Australian team needed to scale people operations fast, without losing culture, consistency, or international compliance.
A Case Study on an international SaaS company headquartered in Sydney, specialising in building workflow automation tools for enterprise teams. After a rapid growth period, the Australian team needed to scale people operations fast, without losing culture, consistency, or international compliance.
The Challenge
Rapid Growth Outpacing HR Capabilities
This client was experiencing explosive growth across the APAC region in a highly competitive tech talent market. This rapid expansion required promoting internal team members into first-time manager roles almost overnight, leaving them without adequate preparation to lead successfully.
The client was clear: they did not want a heavy, bureaucratic "big corporate" HR Function. Instead, they needed a practical, embedded HR partner that could operate at true startup speed while maintaining a genuinely human-centric approach.
Key People Operations challenges facing the Australian team included:
- Siloed ways of working across teams and functions, hindering collaboration and consistency
- Outdated HR policies, employment contracts, and incomplete compliance with evolving Australian workplace laws and regulations
- Lack of a consistent management playbook for performance reviews, constructive feedback, and conflict resolution
- Slow and inconsistent talent acquisition processes that struggled to keep pace with hiring velocity
Our Solution
Outsourced HR Partnership
After completing a comprehensive HR diagnostic across the business, HumanX was appointed as the exclusive HR partner. This included managing strategic and tactical HR people operations and leadership support. We established clear escalation pathways, simple HR board reporting, and "always-on" access for leaders and line managers.
HR Foundations & Compliance
We developed contemporary employment contracts, HR policies, and core frameworks to match the reality of the scaling Australian tech business. We strengthened documentation standards so leaders could make defensible decisions with confidence in accordance with Australian workplace laws and regulations.
Performance Management & Leadership Development
We implemented a lightweight performance framework that actually gets used: clear expectations, feedback rhythms, probation success plans, and capability uplift for new managers (including coaching, scripts, and real-time employee relations guidance when situations became complex).
Employee Engagement & Employee Value Proposition (EVP)
Using employee listening techniques (pulse checks and targeted workshops), we clarified what mattered most to the team and shaped an EVP narrative that supported hiring and employee retention, especially for hard-to-find technical talent in the competitive Australian tech market.
The Results
Transforming HR Operations for a SaaS Company
The retained, embedded HumanX partnership enabled the client to evolve their HR from a persistent operational bottleneck into a strategic, scalable function that directly supports rapid growth. In addition, they were able to maintain and sustain their unique workplace culture, ensuring that solutions felt human-centric.
This shift delivered measurable improvements and long-term capability:
- 45% faster time-to-hire achieved via streamlined, consistent processes and enhanced role clarity
- 29% reduction in attrition within the first 12 months of engagement
- Markedly higher manager confidence and effectiveness in performance management, documentation, feedback delivery, and decision-making
- Uniform, high-quality employee experience across teams through standardised onboarding, policies, and regular feedback mechanisms
- A solid, adaptable HR foundation that sustains aggressive expansion without sacrificing speed or momentum
As a direct result, leadership gained the bandwidth to focus on core business priorities, with HR now positioned as an enabler rather than a distraction.
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