A case study in scaling a high-growth technology company with outsourced HR
An international SaaS company headquartered in Sydney specialising in building workflow automation tools for enterprise teams. After a rapid growth period the Australian team needed to scale people operations fast, without losing culture, consistency, or international compliance.
An international SaaS company headquartered in Sydney specialising in building workflow automation tools for enterprise teams. After a rapid growth period the Australian team needed to scale people operations fast, without losing culture, consistency, or international compliance.
The Challenge
The SaaS company was growing quickly across APAC hiring in a fiercely competitive tech market, and promoting internal first-time managers almost overnight.
The client brief specifically didn’t want a “big corporate HR layer.” Rather a practical, embedded HR system that moved at start up speed with human centric approach.
Some of the challenges within the Australian team included:
- Siloed approaches across teams and functions
- Outdated HR policies, employment contracts, and compliance
- Managers lacked a consistent playbook for performance, feedback and conflict
- Workforce acquisition was too slow velocity with inconsistent processes
Our Solution
Outsourced HR
After completing a HR diagnostic across the business, HumanX was appointed as the exclusive HR partner. This included managing strategic and tactile HR people operations, and leadership support. We set clear escalation pathways, simple HR board reporting and “always-on” access for leaders and line managers.
HR Foundations & Compliance
We developed contemporary employment contracts, HR policies and core frameworks to match the reality of the scaling Australian tech business. We strengthened documentation standards so leaders could make defensible decisions with confidence in accordance with Australian laws and regulations.
Performance & Leadership
We implemented a lightweight performance framework that actually gets used: expectations, feedback rhythms, probation success plans, and capability uplift for new managers (coaching, scripts, and real-time ER guidance when things got complex).
Employee Engagement & EVP
Using employee listening (pulse checks + targeted workshops), we clarified what mattered most to the team and shaped an EVP narrative that supported hiring and retention—especially for hard-to-find technical talent.
The Results
With HumanX embedded on a retained engagement, the client moved from “people decisions and issues ae taking too much of our time” to “we’ve got the right HR expertise and processes, and we can scale it now.”
Outcomes included:
- 45% faster time-to-hire through a tighter process and better role clarity
- 29% reduction in attrition (first 12 months post-engagement)
- Higher manager confidence in performance conversations, documentation, and decision-making
- Clearer employee experience across teams via consistent onboarding, policies, and feedback cadence
- A stronger HR foundation that supports continued growth—without slowing the business down
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